Substitution Policy

While Premium Flowers makes every effort to accurately recreate every arrangement as shown and described on our site, in some instances, we need to substitute flowers or vases due to the availability or during periods of high demand such as Mother's Day. In this case, we will ensure that the value, colour scheme and style of the flowers is thoroughly maintained. In single-flower arrangements, we will substitute for a different colour of the same flower only after contacting you.
Please let us know if any design elements are important to you or you'd like no substitution to occur. We will try our best to confirm availability before your delivery date.